Anonymous Complaint Policy
The County of Maui’s policy is to not research or investigate anonymous complaints. Effective immediately, all RFS requests received as of March 1, 2011 will be received with the understanding that the requestor’s name will be disclosed to the alleged offender upon request.
The County of Maui’s Request for Service program is an important connection between government and our community. The intent of the system is to help improve the County’s ability to provide service to and meet the needs of our community. The intent was not to supplant the judicial system.
Additionally, all complaints received through the online RFS will only be investigated upon the verification of the true existence of the complainant which will be done through a verification of the complainant's legal name and contact information. The complainant’s contact information will not be disclosed to the alleged offender."